Terms of service

OVERVIEW

Welcome to RAMOUAA.

These Terms of Service ("Terms") are between RAM Analytics Meridian LLC doing business as RAMOUAA ("RAMOUAA," "we," "us," or "our"), and you, the customer.

RAMOUAA operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services"). Our store is powered by Shopify, which provides the technology and infrastructure that enables us to operate our online store.

These Terms govern your access to and use of our Services, including browsing our website, creating an account, placing orders, purchasing products, and using features made available through our website.

Please read these Terms carefully before using our Services. They contain important information about your legal rights and obligations, including provisions concerning orders, returns, warranties, limitations of liability, and dispute-related matters.

By accessing, browsing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use our Services.

Our Privacy Policy, Refund and Return Policy, Shipping Policy, and any other policies expressly referenced in these Terms are incorporated into these Terms by reference.

SECTION 1 — ELIGIBILITY, ACCESS AND ACCOUNTS

By using our Services, you represent that you are at least the age of majority in the jurisdiction in which you reside.

If you permit a minor to use the Services, you are responsible for that minor's use of the Services and for ensuring that such use complies with these Terms and applicable law.

When using our Services, including creating an account or placing an order, you may be required to provide information such as your name, email address, billing information, payment information, shipping address, telephone number, and other information necessary to process your transaction.

You agree that all information you provide is accurate, current, and complete and that you have the right to provide such information.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

You may not sell, transfer, assign, or otherwise provide your account to another person without our prior written consent.

We reserve the right to refuse service, restrict access, suspend accounts, or cancel orders where permitted by applicable law.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, availability, and other information displayed on our website are accurate and current.

However, we do not guarantee that product descriptions, colors, images, specifications, or other content will always be completely accurate, current, complete, or error-free.

Product colors and appearance may vary depending on your device, display settings, lighting, photography, manufacturing variations, or other factors.

We reserve the right to modify product descriptions, specifications, prices, availability, and other information at any time without prior notice.

We may discontinue products or limit quantities available for purchase, including limitations based on customer, geographic region, or other circumstances.

Certain products may be subject to additional manufacturer warranties, instructions, warnings, restrictions, or requirements.

You are responsible for reviewing applicable product descriptions, instructions, warnings, labels, and manufacturer information before purchasing or using a product.

SECTION 3 — ORDERS AND ACCEPTANCE

When you submit an order through our Services, you are making an offer to purchase the products identified in your order.

Submission of an order does not guarantee acceptance.

We reserve the right to accept, decline, limit, or cancel an order for any lawful reason, including suspected fraud, pricing or inventory errors, product availability, payment problems, suspected unauthorized resale, or other circumstances.

An order is accepted when we send you an order confirmation or otherwise expressly confirm acceptance.

We may cancel or modify an order after acceptance where permitted by applicable law, including where a product or pricing error is discovered or where we are unable to fulfill the order.

If we cancel or modify an order, we will make reasonable efforts to notify you using the contact information associated with your order and will provide any refund required by applicable law.

Once an order has entered fulfillment or shipment, cancellation may not be possible.

Returns, refunds, and exchanges are governed by our Refund and Return Policy.

Unless otherwise agreed by us in writing, purchases are intended for personal, household, or legitimate business use and may not be made for unlawful resale, unauthorized distribution, or other prohibited purposes.

SECTION 4 — PRICES, TAXES AND BILLING

Prices displayed on our website are subject to change at any time without notice.

The price charged for a product will generally be the price displayed at the time your order is submitted, as reflected in your order confirmation, subject to correction of pricing or other errors.

Applicable sales taxes and shipping charges may be added during checkout based on the shipping destination and applicable law.

You agree to provide accurate and complete billing, payment, and account information.

You authorize us and our payment processors to charge your selected payment method for the total amount of your order, including applicable taxes and shipping charges disclosed during checkout.

We reserve the right to correct pricing, typographical, promotional, tax, inventory, or other errors and, where permitted by law, to cancel or adjust orders affected by such errors.

SECTION 5 — SHIPPING AND DELIVERY

We currently ship orders within the United States only.

We do not currently offer international shipping.

Orders are shipped to the address provided by the customer at checkout. You are responsible for ensuring that your shipping address is accurate and complete.

Shipping and delivery dates or estimates provided on our website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by factors outside our reasonable control, including carrier delays, weather, natural disasters, transportation disruptions, labor disputes, governmental actions, incorrect addresses, and other circumstances beyond our reasonable control.

We are not responsible for delays caused by such circumstances, except to the extent otherwise required by applicable law.

Additional shipping charges may apply if an incorrect or incomplete address is provided or if a package must be reshipped.

If a package is returned to us because of an incorrect or undeliverable address provided by the customer, we may deduct applicable return shipping costs from any refund or require payment of additional shipping charges before reshipping, to the extent permitted by law.

Nothing in this section limits any rights or remedies that cannot legally be waived.

SECTION 6 — INTELLECTUAL PROPERTY

The Services and their content, including text, graphics, logos, trademarks, product information, photographs, videos, audio, software, designs, layouts, and other materials, are owned by RAM Analytics Meridian LLC d/b/a RAMOUAA, or their respective licensors, or are used with permission.

Except as expressly permitted by us or applicable law, you may not reproduce, distribute, modify, publicly display, publicly perform, create derivative works from, sell, or otherwise exploit our content.

You may use the Services for lawful personal or authorized business purposes in accordance with these Terms.

All trademarks, trade names, logos, and other intellectual-property rights displayed through the Services remain the property of their respective owners.

Nothing in these Terms grants you ownership of or a license to our intellectual property except as expressly stated.

SECTION 7 — THIRD-PARTY SERVICES AND OPTIONAL TOOLS

Our Services may include functionality, applications, payment processing, shipping services, analytics, advertising services, reviews, or other tools provided by third parties.

Third-party services may be subject to their own terms and privacy policies.

We do not control every third-party service and, to the extent permitted by applicable law, are not responsible for the availability, performance, content, policies, or practices of third-party services.

Your use of third-party services may be subject to additional terms imposed by the applicable provider.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links or functionality that directs you to third-party websites or services.

These third-party websites are not controlled by us.

We are not responsible for the content, accuracy, availability, privacy practices, security, products, services, or policies of third-party websites.

Your use of third-party websites is subject to the applicable third party's terms and policies.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which provides the technology and infrastructure that enables us to operate our online store.

Purchases made through our store are transactions between you and RAMOUAA.

Shopify is not the seller of products offered through our store and is not responsible for our products, fulfillment, returns, refunds, warranties, customer service, or other obligations arising from transactions between you and RAMOUAA, except as otherwise required by applicable law.

To the extent permitted by law, you agree that Shopify and its affiliates are not responsible for claims arising from your purchase or use of products purchased from RAMOUAA.

SECTION 10 — PRIVACY

Your use of our Services is subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information and how you may exercise applicable privacy rights.

Because our store is powered by Shopify, Shopify may process information concerning your access to and use of our Services in accordance with applicable policies and agreements.

Information may also be processed by payment processors, shipping providers, fraud-prevention services, analytics providers, advertising partners, customer-service providers, and other service providers that assist us in operating our business.

Please review our Privacy Policy for additional information.

SECTION 11 — CUSTOMER REVIEWS AND FEEDBACK

If you submit reviews, comments, photographs, videos, suggestions, ideas, or other content to us ("Feedback"), you grant RAMOUAA a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, distribute, display, and otherwise use that Feedback in connection with our business, including marketing and promotion.

You represent that you own or have the necessary rights to submit the Feedback and that the Feedback does not violate the rights of another person or entity or applicable law.

You agree not to submit fraudulent, deceptive, defamatory, unlawful, abusive, obscene, infringing, or malicious content.

If you receive compensation, discounts, free products, or other incentives in connection with submitting a review or other Feedback, you agree to disclose that relationship where required by law.

We may moderate, remove, or refuse to publish Feedback where permitted by law.

We do not guarantee that Feedback will be published or remain published.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Our website may occasionally contain typographical errors, inaccuracies, omissions, or other errors relating to product information, prices, promotions, shipping charges, availability, or other information.

We reserve the right to correct errors and update information at any time.

Where permitted by law, we may cancel or modify an order affected by a material error and will provide any refund required by applicable law.

SECTION 13 — PROHIBITED USES

You may use our Services only for lawful purposes.

You may not use the Services:

To violate applicable federal, state, local, or international law;
To commit or facilitate fraud;
To infringe intellectual-property rights;
To impersonate another person or entity;
To provide false or misleading information;
To interfere with the security or operation of the Services;
To introduce malware, viruses, or other harmful code;
To access accounts or information without authorization;
To collect personal information unlawfully;
To send spam, phishing messages, or other unauthorized communications;
To circumvent security, authentication, access-control, or anti-fraud measures;
To interfere with the operation of our website or systems;
To use automated systems in violation of our technical restrictions; or
To engage in any other activity prohibited by these Terms or applicable law.

We reserve the right to suspend or terminate access to the Services where permitted by law if we reasonably believe that you have violated these Terms.

SECTION 14 — AUTOMATED SYSTEMS AND AGENTS

Certain automated software, including bots, crawlers, agents, and other automated systems, may interact with our Services.

Automated systems must comply with applicable technical restrictions, access controls, robots directives, and applicable law.

Automated systems must not misrepresent their identity, circumvent security measures, defeat CAPTCHA or similar protections, overload our systems, collect personal information unlawfully, or otherwise interfere with our Services.

We may restrict or block automated access where permitted by law and may implement technical measures to manage or limit automated activity.

Nothing in this section is intended to prohibit lawful accessibility tools, search-engine indexing, or other activities that we are legally required to permit.

SECTION 15 — TERMINATION

We may suspend or terminate your access to the Services where permitted by applicable law, including where we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or created a risk to our business, customers, systems, or service providers.

Termination does not affect obligations or rights that accrued before termination.

Provisions that by their nature should survive termination will remain effective, including provisions concerning intellectual property, Feedback, disclaimers, limitations of liability, indemnification, governing law, and dispute-related provisions.

SECTION 16 — DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

WE DO NOT WARRANT THAT THE SERVICES WILL ALWAYS BE AVAILABLE, UNINTERRUPTED, SECURE, ACCURATE, COMPLETE, OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES AND CONDITIONS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

PRODUCTS MAY ALSO BE SUBJECT TO WARRANTIES PROVIDED BY THEIR MANUFACTURERS OR OTHER THIRD PARTIES.

NOTHING IN THESE TERMS DISCLAIMS OR LIMITS ANY WARRANTY, RIGHT, OR REMEDY THAT CANNOT LAWFULLY BE DISCLAIMED OR LIMITED UNDER APPLICABLE LAW.

SECTION 17 — LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RAMOUAA AND ITS OWNERS, OFFICERS, EMPLOYEES, AFFILIATES, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR PURCHASE OR USE OF PRODUCTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO A PURCHASE OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO RAMOUAA FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

THESE LIMITATIONS APPLY ONLY TO THE EXTENT PERMITTED BY LAW AND DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED.

SECTION 18 — INDEMNIFICATION

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless RAM Analytics Meridian LLC d/b/a RAMOUAA, and their owners, officers, employees, affiliates, contractors, agents, licensors, and service providers from third-party claims, losses, liabilities, damages, and reasonable expenses arising from:

Your material violation of these Terms;
Your unlawful use of the Services;
Your violation of another person's rights; or
Your fraudulent or intentionally wrongful conduct.

We will provide notice of a covered claim where reasonably practicable.

Nothing in this section requires you to indemnify us for our own conduct to the extent such indemnification is prohibited by applicable law.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

These Terms, together with the policies and documents expressly incorporated into them, constitute the entire agreement between you and RAMOUAA concerning your use of the Services and supersede prior agreements or communications concerning the same subject matter.

SECTION 21 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.

We may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, sale of assets, corporate restructuring, or similar transaction.

SECTION 22 — GOVERNING LAW AND VENUE

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except to the extent that mandatory consumer-protection or other laws of another jurisdiction apply and cannot lawfully be waived.

To the extent permitted by applicable law, disputes arising out of or relating to these Terms or your use of the Services shall be brought in the state or federal courts located in Fort Bend County, Texas, and you consent to the jurisdiction and venue of those courts.

Nothing in this section limits any mandatory right a consumer may have to bring a claim in another jurisdiction where applicable law provides such a right.

SECTION 23 — HEADINGS

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 24 — CHANGES TO THESE TERMS

We may update or modify these Terms from time to time.

The most current version will be posted on this page with the applicable "Last Updated" date.

Where required by law, we will provide notice of material changes.

Your continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.